We have a 30-day return policy, which means you have 30 days after receiving your item to request a
return.
To be eligible for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of
purchase.
To start a return, you can contact us at hello@drinkpsilly.com. Please note that returns will need to be
sent to the following address: 4147 Alla Rd, Los Angeles, CA 90066
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return will not be
accepted.
You can always contact us for any return question at hello@drinkpsilly.com.
Damages and issues
Please inspect your order upon reception and contact us immediately
if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like
perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products). We also do not accept returns for hazardous
materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your
specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise
is being shipped into the European Union, you have the right to cancel or return your order within 14 days,
for any reason and without a justification. As above, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or
proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you
know if the refund was approved or not. If approved, you'll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your bank or credit card
company to process and post the refund too.
If more than 15 business days have passed since we've
approved your return, please contact us at hello@drinkpsilly.com.